Payment didn't go through

Check store restore, web checkout and YooKassa if tokens or Premium did not appear.

Written By Umakhan Magomedov

Last updated 3 days ago

If a payment for tokens or Premium failed or was not reflected in your account, here is what to check.

Steps to resolve

  1. Check your payment method. Make sure the card or payment account has sufficient funds and the details are correct.

  2. Wait a few minutes. Payment confirmation can sometimes take a few minutes. Close and reopen the app to refresh your balance.

  3. Restore purchases. On iOS or Android, open Profile, Premium, then Restore purchases for store payments. For web or YooKassa, sign in to the same account and wait a minute, then refresh the balance.

  4. Check your bank or payment app. Confirm whether the charge actually went through on your side.

ℹ️ If you were charged but tokens or Premium did not appear, contact support at support@vocalingo.app with your purchase receipt and we will resolve it.

Frequently asked questions